Getting your website or software built is one part of the work. Keeping it running properly is the other part.
Plugins need updates. Something stops working after an update. A form does not send emails. The store becomes slow. Staff needs a new report in the software. And when this happens, you need someone who can check it and fix it, without you searching for a new developer every time.
At MakeTechStuff, we provide support and maintenance for websites, online stores and business software. It can be something we built, or something built by someone else.
What Can We Support?
WordPress Websites
We can look after your WordPress website. Updates, fixes, content changes, new pages, new sections, plugin issues, theme issues and other things.
WooCommerce Stores
For WooCommerce stores, we can help with product issues, checkout and payment problems, order emails, plugin conflicts, new features and other store related work.
Shopify Stores
If you have a Shopify store, we can help with theme changes, product and collection setup, store settings, app related issues and other changes that your store needs.
Custom Websites
Website built in HTML, CSS, JavaScript or PHP? We can maintain it also. Content changes, new pages, bug fixes, form issues, improvements and anything else that is required.
Custom Software And ERP
If you use a custom software or an ERP, we can provide support for that. Fix issues, add new reports, change the workflow, add new fields or modules, and help your team when they are stuck with something.
Website Maintenance
Regular care of the website so that small problems don’t become big problems. This includes updates, backups, checking that the important things are working, and keeping an eye on things like forms and links.
Is This What You Are Looking For?
People usually come to us when:
- Their website or store was working fine, and now something is broken
- They got an error after an update and don’t know what to do
- Their developer is not available anymore
- Website is slow and they don’t know why
- They need small changes regularly but don’t want to hire a full time person
- They have a software that needs new features or fixes
- They want someone to take care of the website so they can focus on their business
- They are worried about backups and security
If you are in any of these situations, send us the details. We will check it and tell you what can be done.
What Is Included?
The exact work depends on what you have and what you need. But in general, we can help with:
- Fixing errors and broken things on the website or software
- Updating WordPress, themes and plugins carefully
- Adding or changing content, pages, images and sections
- Adding small features and improvements
- Checking forms, emails, links and other important functionality
- Backup setup and checking
- Basic security checks
- Checking speed related issues
- Fixing layout issues on mobile and other screen sizes
- Helping with hosting, domain and email related technical issues
- Guiding your team on how to use the website or software
Why Regular Maintenance Is Important
A lot of people think that once the website is live, nothing more is needed. But it does not work like that.
Websites and software run on many parts. Themes, plugins, hosting, server settings, browser changes and many other things. When one part gets outdated or changes, it can affect other parts. A small issue that is not checked on time can later create a big problem, like the website going down or orders not coming.
Regular maintenance helps to find such issues early. It is also much easier and cheaper to fix a small problem than a big one.
Support For Websites Built By Others Also
You don’t need to be our existing customer to get support. If your website, store or software was built by someone else, we can check it and see how we can help.
Before we start any work, we will go through the current setup, understand what is there and tell you honestly what is possible. If something is not clear or is risky, we will tell you that before making any changes.
How We Work
The process is simple.
1. Tell Us The Problem Or Requirement
Send us the details. What is not working, what change you need, which platform is used, and any screenshot or error message that you have. It helps us understand things faster.
2. We Check And Understand
We look at the issue and find out what is causing it. If we need more information or access, we will ask you. Then we tell you what needs to be done.
3. We Do The Work
Once everything is clear, we start working on it. For important changes, we take a backup first, so nothing is lost if something goes wrong.
4. Testing
After the fix or change, we test it properly. We check that the issue is solved and nothing else is affected.
5. Update To You
We tell you what was done, so you are not left guessing. And if there is something that needs your attention in the future, we will let you know.
One-Time Support Or Regular Maintenance
You can choose what works for you.
If you have one problem or need one change, you can send us the requirement and we will work on that.
If you want someone to look after your website or software regularly, we can discuss a maintenance arrangement based on what you have and how much work it needs.
A Few Honest Words
Some things depend on factors that we cannot fully control. For example, hosting server problems, issues with third-party plugins or services, or old and badly written code from earlier. So we cannot promise that a problem will never come again, or give any fixed result in every case.
What we can do is check the issue properly, fix what can be fixed, and tell you clearly what is the situation. And if something needs a bigger change, we will explain that to you before doing it.
Need A New Website Or Software Also?
If you need something new along with support, we can help with that too. You can check our other services:
- Website Development
- WordPress Development
- WooCommerce and E-Commerce Development
- Custom ERP Development
We Also Teach What We Do
Along with the services, we also share web development tutorials on our blog and our YouTube channel. So you can see how we explain and work on things before you contact us.
- Blog: maketechstuffs.blogspot.com
- YouTube: youtube.com/@Maketechstuffs
Common Questions
My website was built by someone else. Can you support it?
Yes. We will check the website first and then tell you what can be done.
I only need one small change. Is that fine?
Yes. You don’t need a long term plan. You can send us the requirement and we will work on it.
Can you maintain my website every month?
Yes. We can discuss a regular maintenance arrangement depending on your website and requirement.
My website is not working at all. Can you help?
Send us the details and we will check it. It may be a hosting issue, a plugin issue, a code issue or something else. We will find the reason and tell you.
Do you take a backup before making changes?
For important changes, yes. We take a backup first so that we can go back if something goes wrong.
Can you support Shopify and WooCommerce stores?
Yes. We can help with both.
Can you add new features to my existing software or ERP?
Yes. Tell us what you need and we will check how it can be added.
Will I have to give you my login details?
In many cases we need some access to check and fix the problem. We will only ask for what is required for the work.
Need Help With Your Website Or Software?
If something is not working, or you just want someone to look after your website, send us the details.
And if you are not sure what exactly is the problem, that’s also fine. Tell us what is happening and we will check it and suggest what to do next.
Send us your requirement and let’s get it sorted.